Delivery timeframes are calculated from the date your order is dispatched, not from the date your order is placed. Working days exclude weekends and bank holidays.
Delivery timeframes are estimates and are not delivery-date guaranteed. Next Working Day is our only delivery-date guaranteed service; however, it cannot be guaranteed during peak periods or in the event of postal service disruptions.
Occasional delays can occur due to postal or courier disruptions, adverse weather, peak periods or other circumstances outside of our control. International orders may also experience delays during customs clearance.
If your estimated delivery timeframe has passed, please check your shipping confirmation email:
- Standard Delivery: Tracking is not available.
- Tracked 24, Tracked 48 & Next Working Day: Use the tracking information provided in your shipping confirmation email to check the latest update on your parcel.
- International Delivery: Tracking is available for most destinations. It is currently unavailable for orders shipped to Qatar, Kuwait, the Philippines and Egypt.
If tracking is unavailable, or your parcel has still not arrived after the estimated delivery timeframe, please contact our Customer Care Team with your order number and we will be happy to assist you.