If your tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- The tracking information and any delivery photo provided by the courier.
- Around your property and any designated safe place.
- With other members of your household.
- With your neighbours, building reception or concierge, where applicable.
Occasionally, a parcel may be marked as delivered shortly before it is actually received. We recommend waiting until the end of the delivery day before contacting us.
If you are still unable to locate your parcel after completing the checks above, please contact our Customer Care Team with your order number and we will be happy to assist you further.
Aug 25, 2026