Our grace period for order amendments and cancellations is 1 hour from the time your order is placed.
If you have entered an incorrect or incomplete delivery address, please contact our Customer Care Team within this period with your order number and the correct delivery address.
After the 1-hour grace period, your order may have entered processing and we cannot guarantee that any changes can be made. Once your order has been dispatched, we are unable to change the delivery address.
If your parcel cannot be delivered due to an incorrect or incomplete address and is returned to us, you can choose to have your order resent once we have received it back. A new delivery charge of £2.95 for UK orders or £10.95 for international orders will apply.
If you do not wish to have your order resent, we can process a refund once the parcel has been returned to us. Any delivery or return costs incurred as a result of the incorrect or incomplete address may be deducted from the refund. This does not affect your statutory rights.
Please check your delivery details carefully before completing your order.