Check common Questions and Answers

• When will my order be dispatched?
• How long does delivery take?
• How can I track my order?
• What should I do if my order is delayed?
• What happens if my parcel is marked as delivered but I haven't received it?
• Can I change my delivery address after placing an order?
• What happens if my parcel is returned to sender?

See all articles in Delivery FAQs →

• What is your returns policy?
• How do I return an item?
• Which items cannot be returned?
• Are returns free?
• Do you offer exchanges?
• What should I do if I ordered the wrong size?
• Can I return sale or discounted items?

See all articles in Returns & Refunds FAQs →

• Can I amend or cancel my order?
• How do I leave a review?
• Why is my card being declined or showing an error?
• My card was charged but I didn't receive an order confirmation
• I forgot to use my discount code. Can it be added to my order?
• Do you offer gift wrapping or gift messages?
• How do I use my discount code, credit note or gift voucher?

See all articles in Order FAQs →

• Which countries do you ship to?
• Will I have to pay customs duties or import taxes?
• What happens if I don't pay customs charges?
• Why is my international order delayed at customs?
• Why has my international order been returned to sender?
• Can you mark my order as a gift or declare a lower value for customs?
• Do I need to provide additional information for customs clearance?

See all articles in International Order FAQs →

• Terms and Conditions
• How do I View my Loyalty Points Balance?
• How do I Use my Rewards?
• How to Refer a Friend
• Why was my referral blocked / not rewarded?
• Is there a Limit to the number of loyalty points I can Earn?
• Can I opt-out of Loyalty Program Emails?

See all articles in Loyalty Program FAQs →

• Can I shop without creating an account?
• How do I create an account?
• I can't log in to my account. What should I do?
• How do I add or update an address in my account?
• How do I change my account details?
• How do I delete my account?
• How do I reset my password?

See all articles in Account FAQs →

• Standard Size Guide: Piercings
• Standard Size Guide: Hoops
• What Materials are your Jewellery made of?
• Will your Products Tarnish?
• What is the Difference between Solid Gold and Gold Plated?
• Are your Earrings Hypoallergenic?
• Does your Jewellery contain Nickel?

See all articles in Miscellaneous →