Check common Questions and Answers

• When will my order be dispatched?
• How long does delivery take?
• How can I track my order?
• What should I do if my order is delayed?
• What happens if my parcel is marked as delivered but I haven't received it?
• Can I change my delivery address after placing an order?
• What happens if my parcel is returned to sender?

See all articles in Delivery FAQs →

• What is your returns policy?
• How do I return an item?
• Which items cannot be returned?
• Are returns free?
• Do you offer exchanges?
• What should I do if I ordered the wrong size?
• Can I return sale or discounted items?

See all articles in Returns & Refunds FAQs →

• I need to Amend / Cancel my Order
• How do I leave a Review?
• My Card keeps getting Errors / Rejected!
• My Card was Charged but I didn’t receive an Order Confirmation
• I Forgot to put in my Discount Code!
• Do you offer Gift Wrapping / Messaging?
• How do I use my Discount Code / Credit Note / Gift Voucher?

See all articles in Order FAQs →

• Are Returns Free?
• Will Duties & Taxes on Returned Orders be Refunded?
• How much is my order in my local currency?
• What currency do you charge in?
• What is a foreign bank fee?

• Standard Size Guide: Piercings
• Standard Size Guide: Hoops
• What Materials are your Jewellery made of?
• Will your Products Tarnish?
• What is the Difference between Solid Gold and Gold Plated?
• Are your Earrings Hypoallergenic?
• Does your Jewellery contain Nickel?

See all articles in Product FAQs →

• Terms and Conditions
• How do I View my Loyalty Points Balance?
• How do I Use my Rewards?
• How to Refer a Friend
• Why was my referral blocked / not rewarded?
• Is there a Limit to the number of loyalty points I can Earn?
• Can I opt-out of Loyalty Program Emails?

See all articles in Loyalty Program FAQs →

• Can I Shop without Creating an Account?
• How do I Reset my Password?
• How can I be Removed from your Mailing List?