An international order may be returned to us for several reasons, including an incomplete or incorrect delivery address, unsuccessful delivery attempts, the parcel not being collected, or customs requirements not being completed.
Once the parcel has been returned to us, our Customer Care Team will review the return and contact you regarding the next steps.
Depending on the reason for the return, additional delivery or return charges may apply if you would like the order to be resent or if charges have been incurred in returning the parcel to us.
If your tracking shows that your parcel is being returned to sender, please contact our Customer Care Team with your order number.
Aug 28, 2026