International orders may occasionally be delayed while being processed by the customs authorities in the destination country. Customs clearance times can vary and are outside of our control.
Your local customs authority or delivery carrier may also contact you if they require payment of import charges or additional information before your parcel can be released.
If your tracking shows that your parcel is being held at customs, we recommend following any instructions provided by the carrier or customs authority.
If you need further assistance, please contact our Customer Care Team with your order number and we'll be happy to help.
Aug 28, 2026