If your card is being declined or you receive an error at checkout, please check that your card and billing details have been entered correctly. Incorrect information may cause the payment to be declined by our payment provider's security checks.
In particular, make sure your billing postcode matches the postcode registered to your card, as this may be different from your delivery postcode.
If a payment attempt is unsuccessful, you may still see a temporary pending charge or pre-authorisation on your account. This does not necessarily mean that payment has been taken. Your bank or card provider should automatically release the pending amount once they confirm that the transaction was not completed.
If the pending charge remains or your card continues to be declined, please contact your bank or card provider for further information. You can also try using another payment method at checkout.