Order FAQs
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I need to Amend / Cancel my Order
Our grace period for order amendments and cancellations is 1 hour from placing the order. Please contact our Customer Care Team with all details about how you would like your order amended or if you would like to cancel your order. We will do our best to help you. After this period, we cannot g... -
The review request emails are sent out automatically after a few days. If you could please leave your details we will send this out manually. To collect Loyalty Points, remember to Sign up to an Account (if you haven't already done so) before leaving reviews. We would also appreciate it if you ...
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My Card keeps getting Errors / Rejected!
Please ensure that all card details are entered correctly at checkout otherwise the transaction will not go through due to a fraud prevention system that is set up at checkout. If you experienced an error whilst checking out, a transaction may appear as a pending charge (pre-authorization) for 7... -
My Card was Charged but I didn’t receive an Order Confirmation
If you did not receive an order confirmation after checkout, then you may have entered the wrong email address, or your order never went through. If you have entered the wrong email address, please contact our Customer Care Team so we can resend the order confirmation to the correct email addres... -
I Forgot to put in my Discount Code!
If you have forgotten to input your discount code prior to checking out, please contact us within the next hour of placing your order. Your discount code cannot be added once your order has been processed and shipped. Discount codes cannot be used in conjunction with any other discount codes. -
Do you offer Gift Wrapping / Messaging?
Unfortunately, we don’t offer gift wrapping, but we want to make every purchase special. All orders are shipped in our branded jewellery boxes and mailers, making a perfect gift experience for either yourself or your loved ones. Multiple orders will be packaged in the same jewellery box unless r... -
How do I use my Discount Code / Credit Note / Gift Voucher?
Discount Codes, Credit Notes and Gift Vouchers can be entered at the checkout page. Your discount will then be applied at the final stage of the checkout. Please note that you can't use multiple codes in one transaction. -
Why won’t my Discount Code work?
If your code is not working, double check you are entering the exact code given and that the code is still valid. Some of our promotional codes are only valid on certain collections so make sure to read the small print. Please also note that you can't use multiple codes in one transaction. Our d... -
What Payment Methods do you Accept?
Customers can make purchase either via PayPal, Apple Pay, Debit or Credit Card payments. -
There are several reasons as to why your order may have been cancelled and refunded. The item(s) you have purchased may be sold out or discontinued. We are unable to verify your billing information and/or your shipping address. We may also refuse to accept an order for any reason or refuse servic...
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Something I ordered is now on Sale. Will you match the New Price?
We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately, we cannot refund you the price difference if this occurs. -
We’re not able to accommodate custom orders at the moment but we encourage you to join our newsletter - we regularly launch new products and collections so you’ll definitely find something you love!