If you haven't received an order confirmation after checkout, please check your junk or spam folder first, as your confirmation email may have been filtered there.
If you still can't find it, you may have entered an incorrect email address when placing your order. Please contact our Customer Care Team with your details and we can check whether your order was successfully placed and resend your confirmation email if necessary.
If your checkout was unsuccessful but you can see a charge on your account, this may be a temporary pending charge or pre-authorisation rather than a completed payment. Your bank or card provider should automatically release the amount once they confirm that the transaction was not completed.
If the pending charge remains, please contact your bank or card provider for further information.