We do not currently offer exchanges.
If you would like a different item, size or style, you can place a new order for your preferred item and return the original item for a refund, provided it is eligible for return and meets our return requirements.
For hygiene reasons, earrings and piercing jewellery cannot be returned, including where the wrong size has been ordered.
If you've ordered the wrong labret post length or gauge, you do not need to repurchase the whole item. We sell spare labret bars separately in a range of sizes for compatible internally threaded jewellery.
Aug 26, 2026