Returns & Refunds FAQs

• What is your returns policy?

  Our 30-day returns policy, including eligibility, exclusions, return postage and refunds.

• How do I return an item?

  Steps to request and send an eligible item back to us.

• Which items cannot be returned?

  Return exclusions for earrings, piercing jewellery, gift cards, sets and bundles.

• Are returns free?

  Return postage costs for UK and international customers.

• Do you offer exchanges?

  What to do if you would like a different item, size or style.

• What should I do if I ordered the wrong size?

  Your options if you have ordered the wrong size, gauge or post length.

• Can I return sale or discounted items?

  Return eligibility for items purchased on sale, during a promotion or with a discount code.

• Can I return part of a set or bundle?

  Return requirements for items purchased as part of a set or bundle.

• What should I do if I received a faulty, damaged, incorrect or missing item?

  What to do if there is a problem with an item or something is missing from your order.

• When will I receive my refund?

  Refund processing times and when to expect the funds in your account.

• Will my original delivery charge be refunded?

  When original delivery charges are and are not included in your refund.