We're sorry if there is a problem with your order. If you have received an item that is faulty, damaged or incorrect, or an item is missing from your order, please complete our Returns Form as soon as possible.
Please provide your order details and select the reason that best describes the issue. We may ask you to provide clear photos or videos of the item, packaging or parcel so that our Customer Care Team can investigate and assist you.
Please do not return any items before receiving instructions from us. If the issue is our responsibility and a return is required, we will cover the appropriate return postage.
Once we have reviewed the information provided, our Customer Care Team will contact you with the next steps and available resolution.