If you return an item or your order is cancelled or refunded, any Loyalty Points earned from the refunded amount will be deducted from your points balance.
If you used a Loyalty reward on an order that you later return, your refund will be based on the amount you actually paid for the returned item after the discount was applied.
If you have any questions about a points adjustment following a return, cancellation or refund, please contact our Customer Care Team.
Sep 12, 2026