In some circumstances, we may be unable to fulfil your order and it may need to be cancelled. This can happen if an item becomes unavailable or out of stock, we are unable to verify your payment or order information, such as your billing or delivery address, or another issue prevents us from processing your order.
If your order is cancelled, you will receive an email confirming the cancellation and any payment taken for the cancelled order will be refunded to your original payment method.
Once your refund has been processed, please allow an additional 3–7 working days for the funds to appear in your account, depending on your payment provider.
If you have any questions about a cancelled order, please contact our Customer Care Team with your order number.