Tracking shows Delivered, but I don't have my package!

Please:
• Look for a notice card left by the courier to reschedule a pickup/redelivery
• Check your mailbox, porch, safe places and building concierge
• Check with your friends and family members living at the same address
• Check with your neighbours

If you are still unable to locate your parcel please contact our Customer Care Team who can help locate your parcel.

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