To ensure the secure delivery of your order, all International orders and some UK orders require a signature upon delivery.
If no-one is present at your address then a card will be left for you to re-arrange your delivery or collect your parcel from your local Post Office Depot.
Parcels that are unclaimed after holding period will be returned back to the sender. This will incur an additional shipping charge of £2 (UK Customers) / £10 (International Customers) for the parcel to be reshipped.
If you do not wish for the package to be resent, or you choose to refuse your parcel for any reason, you will receive a partial refund (excluding shipping fees and £3 processing fee). The refund will be processed upon our receipt of the returned parcels.
Please note that we aren't able to waive the signature requirement. We do not take responsibility for parcels that are requested to be left outside the address, mailbox or that are signed for by someone other than the addressee.